PRIVACY POLICY

Your Privacy & Information Security Matter

At LENOVA GROUP, we value the privacy of our website visitors, customers, and business partners. This Privacy Policy explains how information may be collected, used, stored, and protected when interacting with our website, products, services, and communication channels.

By accessing or using our website, you acknowledge and agree to the practices described within this Privacy Policy.

Information We May Collect

Information Provided Directly by Users

Certain information may be voluntarily provided when users:

Submit inquiry forms
Request quotations
Contact our team
Place orders
Subscribe to communications
Participate in customer support interactions

This information may include:

Full name
Company name
Email address
Telephone number
Billing or delivery information
Project-related details
Communication records

Users are encouraged to provide accurate and current information to help facilitate efficient communication and operational support.

Automatically Collected Information

Website Usage & Technical Data

When visitors access our website, certain technical information may be collected automatically to support website functionality, performance analysis, and operational security.

This may include:

IP address
Browser type
Device information
Operating system
Pages visited
Website interaction data
Referral sources
Session duration
General geographic location data

This information is generally used to improve website performance, enhance user experience, and support system security monitoring.

How Information May Be Used

Supporting Business Operations & Customer Service

LENOVA GROUP may use collected information for purposes including:

Responding to inquiries
Preparing quotations
Coordinating orders and deliveries
Providing customer support
Improving website functionality
Monitoring operational performance
Enhancing communication processes
Maintaining transaction security
Complying with legal obligations

We aim to use information responsibly and only where reasonably necessary for operational or business-related purposes.

Communication Practices

Customer Contact & Service Updates

Users who contact LENOVA GROUP may receive communications relating to:

Inquiry responses
Order coordination
Logistics updates
Operational notifications
Customer support follow-ups
Service-related information

We do not intentionally send misleading or deceptive communications and aim to maintain professional and relevant customer interactions.

Cookies & Website Technologies

Website Functionality & Performance Support

Our website may use cookies and related technologies to:

Improve browsing performance
Remember user preferences
Support website functionality
Analyze traffic and visitor behavior
Enhance overall user experience

Users may manage or disable cookies through their browser settings where preferred. Additional information may be available within our Cookies Policy.

Information Sharing & Third Parties

Limited Operational Disclosure

LENOVA GROUP does not sell personal information to unrelated third parties.

Information may be shared where reasonably necessary with:

Delivery and logistics providers
Payment processing services
Website and technical service providers
Legal or regulatory authorities where required
Operational partners assisting with business functions

Any sharing of information is generally limited to what is operationally necessary for service delivery, transaction processing, or legal compliance purposes.

Data Security Measures

Protecting Information Responsibly

We implement reasonable administrative, technical, and operational measures designed to help protect information against:

Unauthorized access
Misuse
Loss
Alteration
Improper disclosure

However, no internet-based transmission or electronic storage system can be guaranteed to be completely secure. Users should exercise reasonable caution when transmitting information online.

Third-Party Websites & External Links

External Platform Responsibility

Our website may contain links to third-party websites or external platforms for informational or operational purposes.

LENOVA GROUP does not control external websites and is not responsible for:

Third-party privacy practices
External website content
Independent policies or procedures
External security practices

Users are encouraged to review the privacy policies of any third-party platforms they access.

User Rights & Information Requests

Access, Corrections & Communication Preferences

Depending on applicable laws and regional requirements, users may have rights relating to:

Accessing personal information
Requesting corrections
Updating submitted information
Requesting communication limitations where applicable

Requests relating to personal information may be submitted through our contact channels for review.

Data Retention

Operational & Legal Retention Practices

Information may be retained for periods reasonably necessary to:

Support ongoing business operations
Maintain transaction records
Comply with legal obligations
Resolve disputes
Enforce operational agreements

Retention periods may vary depending on the nature of the information and applicable operational or legal requirements.

Policy Updates & Revisions

Changes to This Privacy Policy

LENOVA GROUP reserves the right to update or revise this Privacy Policy at any time to reflect operational, legal, regulatory, or technical changes.

Updated versions may be published on this page without prior notice. Continued use of the website following updates constitutes acceptance of the revised policy.