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Lenova Group - Refund and Return Policy
Refund and Return Policy
Lenova Group Limited - Refund and Return Policy
Thank you for choosing Lenova Group. We strive to ensure your satisfaction with our products. Our Refund and Return Policy is designed to provide clarity on the processes and conditions related to refunds and returns. Please review the following information to understand our policy.
Eligibility for Refunds and Returns
We accept returns and process refunds under the following circumstances:
Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 30 days of receiving the item to initiate the return process.
Incorrect Items: If you receive an item different from the one you ordered, please contact us within 30 days to arrange for a return and replacement.
Return Authorization
Before returning any product, please contact our customer service team at sales@lenovagroupltd.org
We will provide you with a Return Authorization (RA) number and instructions on how to proceed with the return.
Exchanges
If you wish to exchange an item, please follow the return process and place a new order for the desired item.
Condition of Returned Items
Returned items must be in their original condition, with all tags, labels, and packaging intact. We reserve the right to reject returns of items that do not meet these conditions.
Refund Processing
Refunds will be processed within 07 business days of receiving the returned item. The refund will be issued to the original payment method used for the purchase.
Non-Refundable Items
Certain items are non-refundable. These include, but are not limited to, customized or personalized products. Please check the product description for details on the refund eligibility of specific items.
Return Shipping
Customers are responsible for the cost of return shipping, except in cases of damaged, defective, or incorrect items. Please use a trackable shipping service to ensure that the return reaches us safely.
Cancellations
Orders can be canceled immediately after order placement. Once an order is processed, it cannot be canceled, and the standard return process should be followed.
Contact Information
For inquiries or concerns regarding our Refund and Return Policy, please contact our customer service team at sales@lenovagroupltd.org
Lenova Group reserves the right to update or modify this Refund and Return Policy as necessary. Any changes will be communicated through our website.
Thank you for choosing Lenova Group. We appreciate your trust and look forward to serving you.