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Lenova Group - Warranty Information
Warranty Information
Lenova Group - Warranty Information
Thank you for choosing Lenova Group. We are committed to providing you with quality products and services. This warranty page outlines our warranty policies and procedures to ensure your satisfaction and address any concerns you may have.
Warranty Coverage
Lenova Group warrants that our products, including shipping containers, forklifts, and trailers, will be free from defects in materials and workmanship under normal use for a specified period.
Warranty Period
The warranty period for each product category may vary. Please refer to the product-specific documentation or contact our customer service for details on the warranty duration for your purchase.
What Is Covered
Our warranty covers manufacturing defects and faults arising from materials or workmanship during the specified warranty period. This includes repairs or replacements deemed necessary by Lenova Group Limited.
What Is Not Covered
The warranty does not cover damages resulting from misuse, accidents, negligence, alterations, or unauthorized repairs. Normal wear and tear are also excluded from our warranty coverage.
Making a Warranty Claim
If you believe your product is defective and falls within the warranty coverage, please contact our customer service team at sales@lenovagroupltd.org within the warranty period. Provide your purchase details and a clear description of the issue.
Evaluation and Resolution
Upon receiving your warranty claim, our team will assess the issue. If the product is found to be covered under warranty, Lenova Group will repair or replace the defective part or product at our discretion.
Customer Responsibilities
To ensure warranty coverage, customers must follow product care and maintenance guidelines outlined in the product documentation. Failure to adhere to these guidelines may void the warranty.
Limitation of Liability
Lenova Group's liability under this warranty is limited to the repair or replacement of the defective product. We are not liable for any incidental or consequential damages.
Transferability:
This warranty is non-transferable and applies only to the original purchaser of the product.
Contact Information
If you have any questions or concerns regarding our warranty policies, please contact our customer service team at sales@lenovagroupltd.org.